HKFC team at your services

Enquiry, Order and payment procedures :

 1. Enquiry :
    1i. Resistor enquiry :  

       – Please feel free to tell more about the resistor type, power rating, resistance value, and quality.

       – Our company supports both bulk and small quality sample orders.

       – According to Ohm’s law, two power resistors with the same power rating and different resistance values will have two different load current capacities. That means different resistance materials will involve and affect the resistor cost in some cases.

    1ii. Capacitor enquiry :  

        – Two capacitors with the same Capacitance and Voltage do not mean they have the same RMS Current, Frequency, Temperature, and Discharge Current Capacity.

       – If possible, please send more details about your existing capacitors and situations.

      Our Sales Team will arrange a suitable Resistor / Capacitor according to your application.

2. Ordering :

     – Confirm Order simply by returned e-mail to us with quantity and shipping address or

     – e-mail your Formal Order to us

3. Payment Procedure and Options :

  3i. Bank Wire Transfer:

        – A pdf Proforma Invoice will email customers; customers can check the order details before making their payment.

       – Our Bank details will be listed in the Proforma Invoice.

       – This is the cheapest way to make payment for most cases. 

        – The processing might take 1 – 3 days depending on bank and country.

        If the purchase amount is less than US$500.0, customers need to bear all the bank charges, including overseas and local bank charges.

   3ii. Other Payment Options:

      a. L/C: The processing might take a few days to 1 – 2 weeks, depending on bank and country.

      b. 30 – 50% deposit and balance L/C: for an order amount higher than US$20,000           

      c. Credit Card: for total amount US$10.0 – US$500.0

          – Credit card payment is instantaneous.

          – We work with www.Paypal.com for all credit card payments.

          – Our admin colleague will send Proforma Invoice via the PayPal system. Please double check your order details in it before settling the order payment.

          – The credit card and PayPal will charge us 5-6% as handling charge. And our company will charge customers 2.5%.

          – We respect customer’s privacy. None of our staff can ask for your Credit Card details.

          – The transaction cost for Bank Wire Transfer is cheaper for most cases when compared with PayPal.

      d. Western Union: for total amount US$10.0 – US$2,000.0

           http://www.westernunion.com

          – The process can be completed within 10 minutes and doesn’t have any handling charge.

          – After payment is received, our account or sales colleagues will send payment confirmation and delivery schedule.

4Quality Guarantee :

We provide One Year quality guarantee for all our Load Banks and Load Boxes.

Provided that :

– The Load Banks and Load Boxes are used within the agreed design specification.

– Load Bank failure or damage is related to the design, component quality, or manufacturing defects.

– Load Bank is not altered or modified.

When there is a failure within the guarantee period, and the above conditions are alright, we will arrange the replacement spare part and send it to the customer for replacement free of charge, including the transportation cost.

The customer needs to send us back the failure part for evaluation. We need this to find the cause of failure.

After the One Year Quality Guarantee period, customer can purchase spare parts from us anytime.

5. Shipment :

– Our company will make shipment within the confirmed schedule.

– Most Power Resistors can be shipped within 2~9 days, depends on the order quantity and production status.

– Load Bank can be shipped within 2~5 weeks.

– When a shipment is made, you will email the invoice, packing list, and a tracking number.

– Invoice and Packing List will be shipped together with the consignment.

See About us for more information about our company before ordering.

Our Teams look forward to offering our Power Resistors and Service to you and your company. Contact us now.